Performance description

Overview of the services and features of the Basic Hintbox (item 1) and the Ombuds Solution (item 2)

  1. Service description of the Basic Hintbox

Below we summarize our services to the Hintbox once again as follows:

  • Provision of a Hintbox as a digital whistleblowing system (input mask and a dashboard for the purpose of case processing) for a company / legal entity, SaaS as an off-premise solution.

Please note that further use by other companies or of a group of companies is not permitted. If you require a group or corporate group license, please book additional subsidiaries at a monthly price of only €39/additional client (plus 19% VAT) (from Q2 2021).

  • Automatic setup of your Hintbox with your desired subdomain under the domain hintbox.de (e.g.: customer.hintbox.de)

  • 3 users for administration of the Hintbox included (19,- €/additional user/month plus 19% VAT)

  • Anonymous reporting; including communication possibility with anonymous whistleblower (anonymous reporting function can be deactivated - request to us necessary)

  • Integrated case management

  • Case Support with processing steps

  • Possibility of automatic deadline management

  • Automated communication option

  • Multilingualism (9 languages)

  • PDF export of reports

  • Individual customizing (logo, imprint, privacy notices, process steps in the dashboard, and much more). Please note that as a service provider according to the German Telemedia Act and as a controller according to GDPR, you are responsible for the data protection-compliant use of Hintbox.

  • Storage of data and information at an ISO 27001 certified data center in Germany (Hetzner Online GmbH)

  • Isolated data storage of the Hintbox instances

  • Encrypted data storage

  • 2-factor authentication

  • Metadata deletion from attached files of a message

  • TLS encryption

  • End-to-end encryption of data from the input mask (from Q2 2021)

  • 12-month contract term; ordinary termination is possible for the first time with a notice period of 3 months to the end of the contract term in text form (e.g. e-mail). If the contract is not terminated or not terminated in time, it shall be extended for further 12 months.

  1. Service description of the Ombuds Solution (if booked)

If you have booked our Ombudsman Solution, we summarize our Ombuds Solution services again below as follows:

Lawyers, tax consultants, auditors or compliance companies, etc. can book Hintboxes via the Basic Ombuds Solution and offer them to their customers/clients. Via the Ombuds Solution, these persons can then act as an ombudsperson or external compliance officer, for example (but they do not necessarily have to).

These ombudspersons can independently create and manage clients / customers in the billing system via the Ombuds Solution. Only the binding booking in the Ombuds Solution triggers the chargeable license fee for the Basic Hintbox.

  • You can initially choose between three versions of the Ombuds Solution: Free, Standard and Professional. These versions include different features and services:

    Free:

    • Overview of your clients

    • Book Basic Hintbox licenses starting at € 99,- /month (net) to
      offer to your clients (this Basic Hintbox includes all features
      according to item 1)

    Standard (59,- €/per month plus 19% VAT).

    (Annual billing 708,- € plus 19% VAT):

    • Overview of your clients

      + Dashboard about new reports & cases of all your clients

    • Customizing -- color & maintenance of your own logo for the
      Hintboxes of all your clients

    • Book Basic Hintbox licenses starting at € 89,- /month (net) to
      offer to your clients (this Basic Hintbox includes all features
      according to item 1)

    Professional 99,- €/per month plus 19% VAT)

    (Annual billing 1.188,- € plus 19% VAT):

    • Overview of your clients

      + Dashboard about new reports & cases of all your clients

    • Customizing -- color & maintenance of your own logo for the
      Hintboxes of all your clients

    • Book Basic Hintbox licenses starting at € 79,- /month (net) to
      offer to your clients (this Basic Hintbox includes all features
      according to item 1)

    • Selection of white-label domains for your clients\'
      whistleblowing systems among the following selectable domains:

      • customer.hinweisgeber-systeme.de

      • customer.whistleblower-software.de

      • customer.whistleblower-system.de

      • customer.whistleblowing-software.com

      • customer.whistleblowing-system.de

      • (Bsp.: customer.hinweisgeber-systeme.de)

    • Optional maintenance of a customer-support email address

If you have any questions, please feel free to contact us at any time.

Best regards,

Your Hintbox Team